Finding Help for your Home in CB1
Need help with your home? We’ve provided contact details for all the buildings in the CB1 Estate so you can resolve your issue quickly.
Each building has the name of the management company responsible for it, a 24hr phone number, and an email address. The contact details can be found with the help of our Interactive Map and the Management Contact List further down the page.
Urgent Issues
If your issue is urgent (e.g. flood, hazard or an immediate security issue), please call the appropriate 24/7 helpline phone number, found below.
Non-urgent Issues
If it is NOT urgent, we suggest that you send a message to the email address. Ask for an ‘open receipt’ so you know when it has been read.
Emergencies
If there is an emergency such as a crime in progress, a fire or urgent medical attention is required, please call 999.
Service Issues
Raise issues over utility provision and services including Electricity, Lighting, Heating, Water or Refuse collections
Anti-Social Behaviour
Visit our Community Safety page to help gauge who you need to contact.
You can also report ASB direct with our ASB Reporting Form »
Smell gas?
If you smell gas and suspect a leak, call the National Gas Emergency Service number on 0800 111 999.
Interactive Estate Map
Hover your cursor over any building to find key contact information.
Management Contact List
| Property Name | Management | 24/7 Helpline | |
|---|---|---|---|
| Vesta (1-75) | Encore Estate Management | info@encoreestates.co.uk | 01223 866980 |
| Vesta (70-150) | Encore Estate Management | info@encoreestates.co.uk | 01223 866980 |
| Vesta Catalyst (2-68) | Catalyst Housing Group | info@chg.org.uk | 0300 500 6262 |
| Vesta Catalyst (77-123) | Catalyst Housing Group | info@chg.org.uk | 0300 500 6262 |
| Meade House | Encore Estate Management | info@encoreestates.co.uk | 01223 866980 |
| Watson House | Encore Estate Management | info@encoreestates.co.uk | 01223 866980 |
| Gilbert House | BPHA | info@bpha.org.uk | 0300 500 6262 |
| Huxlev House | BPHA | info@bpha.org.uk | 0300 500 6262 |
| Warren Close (1-24) | Encore Estate Management | info@encoreestates.co.uk | 01223 866980 |
| Warren Close (25-44) | Encore Estate Management | info@encoreestates.co.uk | 01223 866980 |
| Warren Close (45-59) | Encore Estate Management | info@encoreestates.co.uk | 01223 866980 |
| Warren Close (72-106) | Encore Estate Management | info@encoreestates.co.uk | 01223 866980 |
| Warren Close (107-129) | Encore Estate Management | info@encoreestates.co.uk | 01223 866980 |
| Warren Close (130-153) | Encore Estate Management | info@encoreestates.co.uk | 01223 866980 |
| 10 Station Road | Currently being developed | ||
| 20 Station Road site | Cushman and Wakefield | help@cwhelpdesk.com | 0845 603 4450 |
| 22 Station Road | Lisa on reception | reception@22stationroad.co.uk | |
| 30 Station Road site | Cushman and Wakefield | help@cwhelpdesk.com | 0845 603 4450 |
| 50/60 Station Road | Cushman and Wakefield | help@cwhelpdesk.com | 0845 603 4450 |
| 21 Station Road | Microsoft | www.research.microsoft.com | 01223 479700 |
| Clayton Hotel | Clayton Hotel | info.cambridge@claytonhotels.com | 01223 792888 |
| Two The Square | Lisa Hall at Workman | lisa.hall@workman.co.uk | |
| 3 and 4 Station Square | Preim Limited | helpdesk@preim.co.uk | 01778 382210 |
| Spillers Mill | Howard Property Services | s.faulkner@howard-ventures.com | 01223 310361 |
| Crick House | Host Students | cambridge@host-students.com | 01223 612010 |
| Railyard | Downing Students | info@therailyard.co.uk | 01223 363 333 |
| The Brunel | Downing Students | info@therailyard.co.uk | 01223 363 333 |
| Telford | Downing Students | info@therailyard.co.uk | 01223 363 333 |
| Bragg House | CRM Students | CB1@crm-students.com | 01223 612010 |
| Aston House | CRM Students | CB1@crm-students.com | 01223 612010 |
| Cambridge Rail Station | Greater Anglia | contactcentre@greateranglia.co.uk | 0345 600 7245 |