Helping our Community to be and feel safe
CB1 has seen its share of antisocial behaviour, domestic abuse and hate crimes and we are working to reduce that.
It is important that you feel safe where you live, work or spend your leisure time. When reporting an incident any information you give us is totally confidential unless we are legally required to report it.
Tackling ASB in CB1
The approach to tackling ASB in CB1 is to work in partnership with the CB1 stakeholders.
Each partner has a responsibility for tackling Anti-Social Behaviour within their management services.
Here’s a list of the CB1 stakeholders:
- The CB1 Community (residents, businesses and retailers, commuters)
- Cambridge City Council; Safer Communities Section
- BPHA (Huxley House, Gilbert House)
- Catalyst Housing (formerly Aldwyck)
- Host (Crick House, Aston House, Bragg House)
- Railyard (The Railyard building, Telford House, Brunel)
- Anglia Ruskin University (ARU)
- Hyline Security (carry out patrols on the estate)
- Bidwells Facilities Team
- Encore Estates
- Cambridgeshire Police Constabulary
- British Transport Police
- CamBAC
How to report ASB
Use our Anti-Social Behaviour Reporting Form at the bottom of this page, to report ASB directly. All data provided will be held in confidence.
Complete a Diary Sheet to log multiple instances of ASB. Email the Diary Sheet directly to the agency or submit via the anti-social behaviour reporting form.
Private & Housing Association Tenants or Leaseholders
To report problems with neighbours or problems in the neighbourhood, please report to your landlord or housing provider.
Please refer to the Interactive Estate Map to find the management company for your block / building. Every management company has a dedicated phone number and email address. Alternatively, you can use the CB1 Structure Chart to find information.
Other Residents & Visitors
To report problems involving neighbours or problems in the neighbourhood, please report to the Safer Communities Team
- Call 01223 457950
- Email asbsection@cambridge.gov.uk
Report Racial Harassment
Racial harassment is abuse suffered by individuals, families or groups of people because of their colour, race, nationality, or ethnic or national origin.
The abuse can exist in many forms and might:
- Consist of one incident or a series
- Include attacks on property as well as on the person
- Be written, physical or verbal
- Involve criminal acts.
If you or members of your family have been subject to racial harassment, have witnessed a racial incident, or have concerns about racial harassment in anyway, please call our Racial Harassment Service.
- Call 01223 457967 or 07973 883 261
- Email safer.communities@cambridge.gov.uk
Report Noise Nuisance
Everyone’s perception of noise, or unwanted sound, is different. It’s not just a question of sound levels in decibels, but of what is acceptable to the average person – and what one person considers unacceptable may not seem unreasonable to somebody else.
In most instances the service will start by sending letters to advise of the complaint, and if the problem continues it may be necessary to assess the noise from your property to determine if further action is required.
During Business Hours
If the issue is occurring during business hours, call the Environmental Services on 01223 457900
Out of Business Hours
If issue is occurring outside of our business hours, call the Out of Hours Noise Service on 0300 303 8389. This service operates between 7pm and 7am every day, and between 9am and 5pm at weekends.
Train & Railway Noise
For train and railway noise, contact Network Rail on 0845 711414.
Student Noise
Report what you believe to be student noise to the student accommodation organisations (Downing and Host).
To help with the reporting, we’ve created an Template Email to download and use when sending the report. Please fill in the gaps and send it as soon as possible after the noise disturbance (the day after if possible).
Report Criminal Behaviour
Criminal behaviour should always be reported to the Cambridgeshire Police. This can include hate crime, assault, threats or intimidation, theft or damage to property.
Emergencies
In an emergency, call 999.
NOT an Emergency
Call 101 or report on the Cambridgeshire Constabulary website »
The Constabulary website has means of reporting lots of things including reporting a crime that does not require immediate police presence as well as reporting information of criminal/suspicious activity
British Transport Police (BTP)
The BTP are the national police force for Britain’s railways, providing safety and security for rail operators, staff and passengers.
They have a police station nearby:
British Transport Police
Station Road, Cambridge, CB1 2JW
Contact them on 0800 405040
Businesses in CB1
Cambridge Business against Crime (CamBAC) is an independent, non-profit making organisation of nearly 200 businesses spread across the day and night time economies.
Visit the CamBAC website »
CB1 Estate
The CB1 estate is managed by a dedicated Estate Management Team. For any other issue not covered by the above, please note the following contact numbers:
- Estate Warden 07930 734836
- Hyline Security 01223 833993
Neighbourhood Resolution Panel
The neighbourhood resolution panel scheme aims to help anyone affected by low level crime, anti-social behaviour and neighbour disputes by encouraging all those involved to work together to find a meaningful resolution. The scheme is a type of ‘restorative justice’ initiative. Read more about the scheme here. You can volunteer to be a facilitator on the scheme.
Contact the Safer Communities Team
- Call 01223 457836
- Email neighbourhoodresolution@cambridge.gov.uk
Report Environmental Issues
The Streets and Open Spaces operation team consists of five smaller teams with specific roles. They work closely with residents, community and campaign groups to keep Cambridge clean, green and safe.
Contact the Streets and Open Spaces Operations Team
- Call 01223 458282
- Email sos.operations@cambridge.gov.uk
Anti-social Behaviour Reporting Form
To help the reporting of anti-social behaviour, we have devised this form for you to submit your report for the relevant agency to action. The form will not only send reports straight to the relevant agency but it also helps paint an overview about ASB on CB1.
Data provided will be held in confidence. You do not have to provide your contact information if you do not wish to however it must be noted that in order to create a case, some organisations would require some of this information in order to pursue with action. You can review our Privacy Policy statement »
